CANCELATIONS
After you have placed your order you have 12 hours to notify our staff by email that you would like to cancel. No exceptions. This is due to the large influx of orders and processing on each order.
RETURNS
Our policy lasts 30 days. If 10 days have gone by since you have RECEIVED your purchase, unfortunately, we can’t offer you a refund or exchange. We do not pay for returns for non-damaged items.
Opened items will not be accepted for return due to COVID-19 concerns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 10%.
| Type of Return Request | Restocking Fee Applied? |
| Buyers changes mind, buyer remorse or price difference | Yes |
| Buyer refuses delivery | Yes |
| Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller | Yes |
| Buyer receives an item materially different from what they ordered | No |
| Order is returned as undeliverable | No but an amount equivalent to the return shipping costs will be deducted |
| Items arrive to the buyer damaged or defective | No |
| Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier | No |
WE DO NOT ACCEPT RETURNS ON SALE ITEMS.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, makeup, hazardous materials or chemicals, or flammable liquids or gases.
Additional non-returnable items:
SALE ITEMS
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or address listed on the item you receive.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in the days following the delivery of the original item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. (3-7 business days)
If you’ve done all of this and you still have not received your refund yet, please contact us and wait for a reply at support@essentialtraders.com.
Shipping refunds
There are no refunds for long shipping times or shipping delays.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@essentialtraders.com